Getting Started with Terminal Services

Welcome to the new Columbia College Terminal Services (TS) environment. This new system will replace our old Citrix servers: crobin and newcrobin. There are only a few steps you need to take to get started using this system.

IMPORTANT: Windows Vista, Windows 7, and Mac users, you may have to enter college\UNI as your username, instead of just your UNI, when you login to TS.

Connecting to TS:

These steps are all you need to connect to TS for the first time from a computer running Windows XP or Vista. If you already have an icon named "Connect to Columbia College (ts.college.columbia.edu)" on your desktop go directly to step 2. Scroll down for a section dedicated to Mac computers.

Save the pre-configured TS connection icon from here on your desktop. (right-click on the link, select "Save Target As..." or "Save Link As..." and choose desktop as the destination).
You now have a new icon on your desktop. Double-click it.
You may see the warning screen shown below. If you do, select "Don't ask me again for remote connections to this computer", then click the Connect button.
You should see the TS logon sceen as it is shown below. Enter your College domain credentials and press enter or click on the right arrow. You college credentials are the username and password you use to login to your computer at the office.
If the logon is successful you will be take into the new TS environment.You will remain in it until you log off, disconnect from the session (please see an entry describing the difference below) or minimize the window to go back to your PC's desktop for a moment.

Connecting from Apple Mac computers:

You can connect to TS from your Apple Mac computer using Remote Desktop Connection for Mac software. It can be downloaded from the Internet by clicking here. Once you install it, start the program, type in "ts.college.columbia.edu" in the text area labeled "Computer:", and click connect.
You should see the TS logon screen as it is shown in step 4 of the "Connecting to TS" section above. Enter your College domain credentials and press enter, or click on the right arrow. You college credentials are the username and password you use to login to your office computer.

Important: The TS connection icon attached to email communications, and included in the "Connecting to TS" from MS Windows machines above should not be used on Apple Mac computers.

Disconnecting:

Terminal Services provides two options when closing a client session: you can either log off or disconnect. These options have different results and benefits. Please see this article for more information.

Printing from home:

You should be able to print to your home printer from the TS environment, as long as you can print to them from your home computer. If you can see your home printer on the list of printers in the TS environment, you can start using it, and no further action is necessary.

If you don't see your home printer on the list you need to make sure your computer has the proper pinter updates installed. Please follow the instructions below.

Use our TS Easy Print Update Checker to make sure your computer meets the requirements. Please save it from here, and run it on your computer. If your computer is not yet ready, this program will tell you which update(s) you need to install. If it indicates that no updates are needed, and you still do not see your home printer on the list of printers avilable in TS, please contact CCIT.

Important: If the TS Easy Print Update Checker program fails to start and you receive a message titled "Easy Print Update Checker.exe – Application Error" or ".NET Framework Initialization Error" you need to install the .NET Framework from here. Run the program again once the .NET Framework is installed

Creating PDF documents:

You can create PDF documents when working remotely on TS. Any document can be saved as a PDF by printing it to a special printer. In order to do that open the document you would like to convert to PDF and go to printing options (in many programs available under menu File->Print). From the list of available printers select printer named "Print to me to create a PDF". Once you confirm you will be asked for the name of the PDF file you want to create and the location:

print to PDF

By default new PDF documents will be saved on your desktop. Click "Save" to confirm.

Printing to OnBase:

The Print to OnBase feature, that allows you to import documents from any program directly to OnBase is supported in the TS (remote desktop) environment.

To import a document you need to have the OnBase client open. Once you are logged into OnBase, switch to the application that is storing the document (Outlook, Word, Picture Viewer etc.) and use the print feature, as if you were intending to print it to paper. Select "Print to OnBase (use me in TS)" from the list of available printers:

Click OK, or Print to confirm. After a short delay an import window should appear in your OnBase client, and you should be able to index the new document.

We recommend using the Start Menu icons to start all the programs in TS. If Print to OnBase is not working for you, open the OnBase client using the Start Menu icon and try to import the document again.

Frequenty Asked Questions:

Q: I can't connect to the new server. When I click on the icon I'm asked for my username and password, but they are not accepted. Am I doing anything wrong?
A:Your college domain username and password should work in TS. You can also try typing in "college\username" (change username to your actual college account name) as your TS username. Please contact us at ccit@columbia.edu if your credentials are still not accepted.

Q: My icons are not showing on the desktop in TS. Also when I go to "My Documents" I can't see any of the documents that are on my PC at work. What can I do to have access to them?
A:Your desktop icons and documents should be available from TS. Please contact us at ccit@columbia.edu and we will take a look at it for you.

Q: I can't see my archive and/or public folders in Outlook. Where can I find them?
A:We can configure your outlook on TS to show them. Please contact us at ccit@columbia.edu.

Q: Every time I open Outlook I have to type in my alpha username and password. Can't they be remembered?
A: Only your username can be rememberd. Check "Remember my password" to have the username, not the password remembered.