Getting Started with Terminal Services

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Welcome to the CCIT Terminal Services (TS) environment. This system allows Columbia College staff to remotely access Columbia University supported software while also providing access to network drives. There are only a few steps you need to take to get started.

IMPORTANT: Windows Vista, Windows 7, and Mac users, you may have to enter COLLEGE\UNI as your username, instead of just your UNI, when you login to TS.

Connecting to TS from Windows Computers:

These steps are all you need to connect to TS for the first time from a computer running Windows XP, Vista, or 7. If you already have an icon named Connect to Columbia College (ts.college.columbia.edu) on your Desktop then go directly to Step 2. For using TS on Mac computers, see our article titled For Your Mac -- Getting Started With Terminal Services.

  1. Download the pre-configured TS connection icon by right-clicking here and saving to your desktop. (right-click on the link, select Save Target As... or Save Link As... choosing Desktop as the destination).

  2. You now have a new icon on your desktop. Double-click it.

  3. You may see the warning screen shown below. If you do, select Don't ask me again for remote connections to this computer, then click the Connect button.
    Warning Message

  4. You should see the TS logon screen, shown below. Enter your COLLEGE domain credentials and press the Enter key on the keyboard. Or click on the right arrow button located next to the password text box.
    Note: Your COLLEGE domain credentials are the username and password you use to login to your computer at the office.
    Login Screen

  5. If the logon is successful you will be taken into the TS environment. You will remain in it until you log off. Disconnect from the session (please see an entry describing the difference below) or minimize the window to go back to your PC's desktop for a moment.


    Terminal Services provides two options when closing a client session: you can either log off or disconnect. These options have different results and benefits. Please see our article titled Terminal Services: Logging off vs. Disconnecting for more information.

    Printing from home:

    As long as you can print from your home computer, you will be able to print to your home printer from the TS environment. If you can see your home printer on the list of printers in the TS environment, you can start using it, and no further action is necessary.

    If you don't see your home printer on the list you need to make sure your computer has the proper pinter updates installed. Follow the instructions below.

    Use our TS Easy Print Update Checker to make sure your computer meets the requirements. Download it from here, and run it on your computer. If your computer is not yet ready, this program will tell you which update(s) you need to install. If it indicates that no updates are needed, and you still do not see your home printer on the list of printers avilable in TS, then you will have to contact CCIT for assistance.

    Important: If the TS Easy Print Update Checker program fails to start and you receive a message titled
    Easy Print Update Checker.exe – Application Error OR
    .NET Framework Initialization Error.NET Framework from here.

    Run the program again once the .NET Framework is installed.

    Creating PDF documents:

    You can create PDF documents when working remotely on TS. Any document can be saved as a PDF by printing it to a special printer. In order to do that open the document you would like to convert to PDF and go to printing options (in many programs available under menu (File->Print). From the list of available printers select printer named Print to me to create a PDF. Once you confirm you will be asked for the name of the PDF file you want to create and the location:
    print to PDF

    By default new PDF documents will be saved on your desktop. Click Save to confirm.

    Printing to OnBase:

    The Print to OnBase feature, that allows you to import documents from any program directly to OnBase is supported in the TS (remote desktop) environment.

    To import a document you need to have the OnBase client open. Once you are logged into OnBase, switch to the application that is storing the document (Outlook, Word, Picture Viewer etc.) and use the print feature, as if you were intending to print it to paper. Select Print to OnBase (use me in TS) from the list of available printers:
    Print to OnBase from TS

    Click OK, or Print to confirm. After a short delay an import window should appear in your OnBase client, and you should be able to index the new document.

    We recommend using the Start Menu icons to start all the programs in TS. If Print to OnBase is not working for you, open the OnBase client using the Start Menu icon and try to import the document again.

    Frequenty Asked Questions:

    Q: I can't connect to the TS server. When I click on the icon I'm asked for my username and password, but they are not accepted. Am I doing anything wrong?

    A: Your COLLEGE domain username and password should work in TS. You can also try typing in college\username (change username to your actual COLLEGE account name) as your TS username.

    Q: My icons are not showing on the desktop in TS. Also when I go to My Documents I can't see any of the documents that are on my PC at work. What can I do to have access to them?

    A: For Windows 7 computers and individuals with H: drives, your desktop icons and documents will not be available in TS. For all others, your desktop icons and documents should be available from TS.

    Q: I can't see my Outlook archive and/or Outlook Public Folders. Where can I find them?

    A: We can configure your Outlook on TS to show these folders properly. Please contact us at ccit@columbia.edu.

    Q: Every time I open Outlook I have to type in my alpha username and password. Can't they be remembered?

    A: Only your username can be remembered. Check Remember my password to have the username, not the password remembered.

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