Our knowledge base is here to help with solutions to common problems and procedures for performing many everyday tasks with our supported software. Take a look at our articles and if you have any suggestions, please let us know.
This article is intended for CCAAD staff members who reserve conference rooms within the Columbia Alumni Center.
In December 2012, the supported mechanism for reserving conference rooms within the Columbia Alumni Center is changing from WebOutlook (based on Microsoft Exchange Calendar) to LionMail Calendar (based on Google Calendar).
In May 2011, the University implemented an update to its policies regarding the handling of credit card transactions. This change requires that a separate system is used for accessing those sites which are usually used to process these transactions. All the sites you used previously should still be available for your use, however they must now be accessed through the Citrix Web Portal.
The Cisco VPN Client software enables one to access the Columbia University network while off-campus. If using a CCIT issued laptop then VPN can be used to run Columbia software remotely. In most cases, the VPN will already be installed on the laptop. If VPN is not installed on the CCIT issued laptop, then submit a ticket by emailing
One of the most common methods that attackers use to guess passwords is known as a brute force attack. In a brute force attack, the attacker systematically tries possible passwords until he manages to break into an account.