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Support Parachutes

Get Support
Is something not working? Do you need new software? Want to change your Web site? We can help. In this section you can report issues or changes to us, find self-help solutions, and read our FAQs.


Policy & Procedure
Need to work remotely? Putting together a sophisticated registration mechanism for an event? Wondering what guidelines inform how we work? Or perhaps you just like to read really long documents. Find what you need in this important section.

USB Flash Drives: Encryption Guidelines

Sometimes it is handy to save files to a USB flash drive (aka "USB key", "thumbdrive," or "jumpdrive"). It can get tricky, however, when transferring files from a Columbia College computer encrypted with BitLocker or GuardianEdge.

Public Cloud Storage: Guide and Policy

Many people use public cloud storage, such as Dropbox, Google Docs, and Google Drive, for storing personal files.  While these cloud-based products and services are useful, there are related privacy and security concerns. For users of the College computing environment, it is necessary to consider appropriate usage.

Wildfire and Unify No Longer Publicly Available Off Campus

Wildfire and Unify are no longer available off campus. You will need to access them through TS or the VPN when you are not on campus.

Updates to UNI Password Resets

An announcement from CUITStarting June 29, CUIT will be enhancing security to further protect your UNI account and personal information.

Wildfire Upgraded!

Wildfire 1.2 was released last night. Wildfire 1.2 drops support for the clunky old Edit On Pro editor and replaces it with the shiny new TinyMCE editor. This means no more slow loading java and more wysiwyg features. We hope that this will substantially improve the usability of Wildfire.